Returns & Exchanges
Due to the perishable nature of freeze-dried food products, we prioritize safety and quality above all else. We offer returns or replacements on items that arrive damaged or incorrect within 14 days of delivery.
Contact Support
Email our customer service team with your order number and photos of the damaged or incorrect food items to initiate a claim.
Verification Review
Our quality assurance team will review your request within 48 hours to ensure it meets our food safety return guidelines.
Secure Packaging
If a return is required, pack the unopened items securely in their original shipping box to prevent further damage during transit.
Refund or Replacement
Once received and inspected, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing